Mr Goyal communicated very well in simple language to explain the procedure before and after. Enough time and information was provided verbally and by giving leaflets before and after procedure to avoid anxiety. Getting my wife involved in my care by communicating verbally to her before and after procedure reduced anxiety.
During my cataract surgery, I was awake throughout and I felt very comfortable without any stress and the procedure was successful.
Checking the patient post op and giving re-assurance to both the patient and his wife.
Mr Goyal also made sure that a follow up appointment in the clinic was done to check the patient properly before discharging making sure that the patient care was given adequately.
Before the cataract surgery, Mr Goyal was very organised as there was good communication between me, Mr Goyal and my private medical insurance company for me to have my cataract surgery done.